A Study on Ethnic Minorities’ Awareness and Satisfaction towards Selected Public Services (a joint project with Policy 21 Ltd.)
Various government reports have identified certain ethnic groups in Hong Kong to be more vulnerable to poverty risk. In view of the comparatively higher poverty rate of South Asian residents of Hong Kong, and their low usage of public services, including those specifically designed for them, the Special Needs Groups Task Force of the Commission on Poverty contracted a study in 2017 to look into South Asians’ awareness and satisfaction towards a few public services. The South Asian communities in the study consisted of Indian, Pakistani, and Nepalnese; while major public services referred to those offered by the Labour Department, the Employees Retraining Board, the Social Welfare Department, and the Home Affairs Department. The objective of the study is to identify the underlying reasons of the low usage of public services, and recommend improved measures.